Advanced Report
Custom multi-dimensional report builder, automated exports, and cross-campaign aggregations.
Multi-Dimensional Filtering
Slice and dice QA evaluations by campaign, disposition, agent tenure, call length, and custom metadata fields.
Query Engine
Scheduled Exports & Feeds
Configure automated daily or weekly CSV, Excel, and PDF summary exports delivered via email or SFTP.
Export Scheduler
Cross-Program Aggregations
Compare scorecard metrics across multiple business units, third-party BPO vendors, and regional centers.
Benchmark Comparison
Advanced Report Builder Coming Soon
This module will allow you to build customized queries, select metrics and dimensions, and generate deep-dive analytical reports.