Agent Coaching & 1:1 Sessions
Supervisor coaching plans, 1:1 action items, goal tracking, and AI-highlighted moments for improvement.
1:1 Coaching Action Plans
Collaborative supervisor-to-agent coaching notes, feedback agreements, and committed behavioral milestones.
Action Item Sync
Scheduled QA Reviews
Calendar sync for weekly 15-minute QA calibration huddles with pre-loaded call snippet bookmarks.
Session Scheduler
Performance Recognition
Celebration badges and recognition for agents demonstrating sustained rubric quality improvement.
Kudos & Leaderboard
Coaching Workspace Coming Soon
Supervisors and agents will be able to review flagged calls together, log 1:1 coaching takeaways, and track follow-up progress.