QA Intelligence & Rubric Gap Analysis
Cresta-style root cause intelligence: identify campaign criteria failure points, auto-fail risks, and agent cohort coaching opportunities.
AVERAGE QA SCORE
EVALUATED CALLS
PASS RATE
CRITICAL AUTO-FAIL RATE
ACTIVE AGENTS
Criteria Failure Gap Analysis
Ranked list of rubric questions with the highest non-compliance and failure rates. Click any criteria to inspect verbatim reasoning snippets.
| SECTION & QUESTION | TYPE | POINTS | EVALUATIONS | FAILURE RATE | ACTION |
|---|---|---|---|---|---|
Agent Performance Cohorts & Quartiles
Rankings of contact center representatives categorized into performance bands and coaching priorities.
Behavioral Section Compliance Adherence
Quality adherence benchmarks grouped by core communication sections.
Evaluator Calibration & Dispute Resolution
Consistency between automated AI grading and human supervisor audits.
AI SCORING AVG
HUMAN AUDIT AVG
TOTAL DISPUTES
OVERTURN RATE