Reports
Reports & Analytics
Access agent score progression curves, skill matrix heatmaps, and coaching action plans.
Live Analytics
Agent trajectory & coaching
QA score moving averages over time, skill competency progression, and 1:1 coaching action plans.
Open Agent trajectory & coaching
Skill Matrix
Agent heatmap
Performance matrix, agent competency distributions, shift quality, and rubric adherence heatmaps.
Open Agent heatmap
Account Analytics
Client insights
Account-level performance trends, compliance tracking, and client satisfaction drivers.
Open Client insights
Custom Builder
Advanced report
Custom reporting builder, multi-dimensional filters, automated exports, and cross-campaign aggregations.
Open Advanced report