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Analytics

Quality Analytics & Heatmaps

Context-Aware QA Copilot

Ask live questions about scorecards, representative rankings, fatal auto-fails, or 1:1 coaching lift without leaving your review.

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Dashboard/Reports

QA Intelligence & Reports Workspace

Access agent score progression curves, skill matrix heatmaps, criteria failure gaps, and audit governance.

Reports Workspace
Live Analytics

Agent trajectory & coaching

QA score moving averages over time, skill competency progression curves, and 1:1 coaching action plans.

Open Agent trajectory & coaching
Skill Matrix

Agent skill matrix (Heatmap)

Performance distributions across agents, shift quality consistency, and rubric question adherence heatmaps.

Open Agent skill matrix (Heatmap)
Operations & Root Causes

QA intelligence & rubric gaps

Cresta-style root cause analysis, ranked criteria failure points, auto-fail distribution, and agent quartile cohorts.

Open QA intelligence & rubric gaps
Governance Trail

Governance & audit logs

Complete audit trail of system configuration edits, role assignments, scorecard updates, and dispute overturns.

Open Governance & audit logs